Frequently Asked Questions (FAQs)
Gifts & Orders
Can I send an item as a gift?
Absolutely! When checking out, simply select the "Gift" option. You can also include a personalised message for the recipient.
Will the prices be shown on the gift receipt?
No, the gift receipt will not include pricing information. The recipient will receive a receipt with only the item details.
Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately. We process orders quickly, so changes may only be possible within a short time frame after purchase.
Clothing & Accessories
Can I send an item as a gift?
Absolutely! When checking out, simply select the "Gift" option. You can also include a personalised message for the recipient.
How do your clothing size run?
Our sizes follow standard sizing charts. You can check our detailed size guide on each product page for exact measurements to ensure a perfect fit.
Are your clothing items unisex?
Yes, most of our items are designed to be unisex, offering a comfortable fit for all genders.
Taxes & Duties
Will I be charged taxes on my order?
Sales tax will be calculated and added to your order based on your shipping location and applicable local tax laws.
Do you ship internationally, and what about customs duties?
Yes, we ship internationally! However, customs duties and taxes may apply depending on your country. These fees are the responsibility of the buyer and vary by region.
Shipping
How long will it take to receive my order?
Orders typically ship within 2-3 business days. Delivery times vary depending on your location and shipping option selected at checkout. You’ll receive a tracking number once your order has shipped.
Can I track my order?
Yes, once your order is shipped, we will send you an email with a tracking number so you can monitor your package’s progress.
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Please note that expedited shipping may incur additional costs.
Returns & Exchanges
What is your return and exchange policy?
We want you to love your purchase! If you're not satisfied with your order, you can return or exchange it within 30 days of receipt, as long as the item is in its original condition, unworn, and unwashed. Simply contact us to initiate the return.
How long does the return process take?
Once we receive the returned item and it passes our inspection, we’ll process your refund or exchange within 5-7 business days.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Can I exchange an item for a different size or colour?
Yes, exchanges for a different size or color are allowed as long as the item is in stock. If not, we’ll issue you a refund or store credit.
When returns or exchanges are not eligible?
We are not liable for returns or exchanges under the following conditions:
- Improper Care: Items damaged due to improper care (e.g., using bleach or high-heat drying) are not eligible for return or exchange.
- Wear and Tear: Natural wear and tear or accidental damage after use does not qualify for return or exchange.
- Final Sale Items: Items marked as final sale are not eligible for returns or exchanges unless they arrive damaged or defective.
- Custom Orders: Customized or personalized items cannot be returned or exchanged unless there is a manufacturing defect.
Care Instructions
How should I care for my clothing?
To extend the life of your items, we recommend machine washing them in cold water and laying them flat to dry. Avoid using bleach or fabric softeners, and if needed, iron on low heat. Always follow the clothing label instructions.
Can I tumble dry my clothes?
While tumble drying on low heat is generally safe, air drying is recommended to maintain the fabric’s quality and print longevity.